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Frequently Asked Questions
Below are some of are common questions & questions
Are your products suitable for professional lash artists only?
Yes. Oh Lash UK products are designed specifically for trained and certified lash professionals to ensure safe and optimal results.
How long does your adhesive last?
Our adhesives are formulated for strong, reliable retention when used correctly. Retention time may vary depending on application technique, humidity, and client aftercare.
What is your processing time?
All orders are processed within up to 3 working days (Monday–Friday, excluding bank holidays).
Do you offer returns?
Yes. We offer a 14-day return policy on unopened and unused items in original packaging. Please see our Returns & Refunds policy for full details.
What is your 30-day money-back guarantee?
If you’re not satisfied with your first purchase, you may request a refund within 30 days of delivery. This applies to first-time purchases only and is subject to review.
What should I do if my item arrives damaged or incorrect?
Please contact us within 48 hours of delivery with clear photos, and we’ll arrange a replacement or refund.
Do you offer flat-rate shipping?
Yes. We offer flat-rate shipping for simple and transparent delivery costs at checkout.
How can I contact Oh Lash UK?
You can reach us via email at support@ohlash.uk or through our Instagram @ohlash.uk.